• Telecom Engineer

    Job Post Information* : Posted Date 1 week ago(4/12/2018 10:38 AM)
    # of Positions
    Work Location (City/State)
    Detroit, MI
  • Who We Are


    Every day, our solutions affect people throughout the world. From Fortune 100 companies to start-ups, GalaxE develops and implements strategic projects that are critical to the success of customers’ businesses and the lives of tens of millions of people.


    For over twenty-five years, we have grown and evolved into a multi-national firm that employs over 2000 team members worldwide. But we’re not done evolving. It took collaboration and innovation to get here, and it takes collaboration and innovation to get where we (and our customers) want to be tomorrow.  


    What does this mean for our employees? They have the security of an established company, with the benefits of working for a company where great minds, hard work, leadership and innovation are highly regarded and rewarded.


    As Thomas Edison said, “There’s a way to do it better – find it”. We want our employees to find it.


    We’re looking for creative people, with an entrepreneurial spirit, looking to work on awesome projects! Sound like you? Come work with us! Find out for yourself what it means to be part of the GalaxE team.


    It’s not always easy, but important work never is. #WeAreGalaxE


    Equal Opportunity Employer/Veterans/Disabled

    What You Will Do

    • Maintain current Telephony systems including, but not limited to, Avaya/VHT/Genesys IVR/Genesys WFM/AVST/Callcopy
    • Identify technical issues and risks and advocate alternative solutions
    • Download firmware, patches and upgrades to cards and equipment
    • Install and implement gateways, circuit cards, T-1s, SIP Trunks, etc.
    • Produce and analyze traffic reports to show use of disc space, port usage, channels and busy hours, and recommend any changes
    • Produce and maintain technical documentation on telecom processes
    • Regularly consult and interact with non-technical team members
    • Troubleshoot complex trunking and communication issues

    Skills and Experience You Will Need


    • Extensive hands-on experience with Avaya Aura Communication Manager
    • Knowledge of several facets of contact center technologies, including ACD Reporting administration, call routing, IVRs and computer telephony integration (CTI)
    • Knowledge of DHCP/TFTP
    • Knowledge of System/Session Manager servers
    • Knowledge of the implementation and support of Oracle Session Border Controllers
    • Knowledge of Avaya Application Enablement Services
    • Strong experience with voice telephony and networking technologies used by network providers (DS-3, ISDN and SIP)
    • Knowledge of system monitoring and maintenance tools such as SCOM, GroundWork, Empirix and Acme Palladium
    • Possess a basic working knowledge of Microsoft & Linux servers and administration
    • Possess analytical and creative thinking skills, as well as an extremely client-focused mindset
    • Excellent time management, communication and interpersonal skills
    • Must participate in an on-call rotation


    • Three years of hands-on experience with SIP technologies, including session border controllers and Avaya Session Manager
    • Three years of hands-on experience with contact center technologies, including IVRs, speech analytics, workforce management solutions and CRM platforms
    • Experience with building HA solutions & doing failover testing


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