Open Systems Application Support

3 weeks ago
ID
2017-7766
# of Positions
2
Work Location (City/State)
Parsippany, NJ

Who We Are

GalaxE.Solutions

Every day, our solutions affect people throughout the world. From Fortune 100 companies to start-ups, GalaxE develops and implements strategic projects that are critical to the success of customers’ businesses and the lives of tens of millions of people.

 

For over twenty-five years, we have grown and evolved into a multi-national firm that employs over 2000 team members worldwide. But we’re not done evolving. It took collaboration and innovation to get here, and it takes collaboration and innovation to get where we (and our customers) want to be tomorrow.  

 

What does this mean for our employees? They have the security of an established company, with the benefits of working for a company where great minds, hard work, leadership and innovation are highly regarded and rewarded.

 

As Thomas Edison said, “There’s a way to do it better – find it”. We want our employees to find it.

 

We’re looking for creative people, with an entrepreneurial spirit, looking to work on awesome projects! Sound like you? Come work with us! Find out for yourself what it means to be part of the GalaxE team.

 

It’s not always easy, but important work never is. #WeAreGalaxE

 

Equal Opportunity Employer/Veterans/Disabled

What You Will Do

  • Linux Java development support with hands-on troubleshooting of production applications within lower and upper multi-tier environments 
  • Provide 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
  • Create application monitoring plan and recommend performance and infrastructure capacity improvements
  • Point of escalation accountable for customer support to diagnose and resolve customer issues
  • Review turnover artifacts to ensure completion prior to executing production installs
  • Participate in assigned projects representing the support organization, communicate status, issues and delivery risks
  • Works with Change Management/ Release Managers on the evaluation of change events and in planning items for production deployment Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.  Document installs defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA).
  • Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement
  • Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively
  • Maintain and/or create technical support documentation

Skills and Experience You Will Need

Required Skills:

  • 7+ years of IT experience in a technical production support role or equivalent with background in Unix and Windows development or operations support with hands-on development using Java, C++, Python or another OO language
  • Strong technical experience with Unix/Linux, Apache, and either WebSphere, WebLogic, JBoss
  • Experience with Oracle (moderate to expert), shell scripting, Sed, AWK,
  • Hands-on knowledge of Oracle, and using SQLPLUS
  • Strong understanding of multi-tier architecture and infrastructure configurations
  • Familiarity with common networking practices
  • Must have full life-cycle development experience in a large financial services firm
  • Analytical problem solving skills to solve complex problems and independent judgement to identify problems and recommend solutions
  • Experienced in Agile and DevOps environments and cultures.
  • Certifications: Knowledge of ITIL production support best practices

 

Education:

  • Education: Bachelor’s degree in Computer Science/Information Systems, or equivalent

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