Third-Party Application Support

3 weeks ago
# of Positions
Work Location (City/State)
Parsippany, NJ

Who We Are


Every day, our solutions affect people throughout the world. From Fortune 100 companies to start-ups, GalaxE develops and implements strategic projects that are critical to the success of customers’ businesses and the lives of tens of millions of people.


For over twenty-five years, we have grown and evolved into a multi-national firm that employs over 2000 team members worldwide. But we’re not done evolving. It took collaboration and innovation to get here, and it takes collaboration and innovation to get where we (and our customers) want to be tomorrow.  


What does this mean for our employees? They have the security of an established company, with the benefits of working for a company where great minds, hard work, leadership and innovation are highly regarded and rewarded.


As Thomas Edison said, “There’s a way to do it better – find it”. We want our employees to find it.


We’re looking for creative people, with an entrepreneurial spirit, looking to work on awesome projects! Sound like you? Come work with us! Find out for yourself what it means to be part of the GalaxE team.


It’s not always easy, but important work never is. #WeAreGalaxE


Equal Opportunity Employer/Veterans/Disabled

What You Will Do

  • Linux and Windows development resource with hands-on production support knowledge capable of resolving all technical issues within lower and upper environments, and making recommendation for performance and capacity improvements
  • Implementation and troubleshooting of COTS products and solutions
  • Manage internal resources and partners as well as 3rd parties to identify and solve problems expeditiously. 
  • Provide 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
  • Point of escalation accountable for customer support to diagnose and resolve customer issues
  • Review turnover artifacts to ensure completion prior to executing production installs
  • Develop statistical metrics for short and long term production performance monitoring
  • Works with Change Management/ Release Managers on the evaluation of change events and in planning items for production deployment
  • Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.  Document installs defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA).
  • Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement
  • Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively
  • Maintain and/or create technical support documentation

Skills and Experience You Will Need

Required Skills:

  • 5+ years of IT experience in a technical production support role or equivalent with background in Unix and Windows development or operations support with hands-on development using Java, C++, Python or another OO language
  • Strong communication, moderation and facilitation skills
  • Strong technical experience with Unix/Linux, and either WebSphere, WebLogic, JBoss
  • Experience with Oracle (moderate to expert), shell scripting, Sed, AWK
  • Hands-on knowledge of Oracle, and using SQLPLUS
  • Strong understanding of multi-tier architecture and infrastructure configurations
  • Familiarity with common networking practices
  • Analytical problem solving skills to solve complex problems and independent judgement to identify problems and recommend solutions
  • Experienced in Agile and DevOps environments and cultures.
  • Certifications: Knowledge of ITIL (Information Technology Infrastructure Library) production support best practices
  • Must have full life-cycle development experience in a large financial services firm



  • Education: Bachelor’s degree in Computer Science/Information Systems, or equivalent


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