Junior Technician

• Carry out routine operations that control data processing, peripherals, and communications and networking equipment – including start-up, shutdown, and normal re-start procedures under supervision.
• Carry out routine monitoring, logging, and reporting tasks under supervision.
• Report problems and other unforeseen or exceptional events to supervisor.
• Carry out and observe all associated administrative and clerical procedures.
• Able to handle the movement of media to and from storage locations under supervision. Load and unload media onto devices and enter necessary commands to enable media to be used.
• Strictly follow all relevant instructions and procedures relating to malfunction, safety, and security.
• Contribute to routine maintenance and installation tasks while under supervision
• Take appropriate action to handle and resolve requests for support or advice.
• Administer job queues to ensure efficient job throughput and output processing.

Required:

• 2-3 years of experience in technical support
• Understand system software that control activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration.
• Knowledge of the IT/IS infrastructure and the IT applications and service processes used within own organization, including those associated with sustainability and efficiency.
• The principles and application of cloud/ virtualization (including ownership, responsibilities, and security implications). Use of tools and systems to manage virtualized environments.
• Understand the purpose and composition of service level agreements (SLA); the relationship between an SLA, an OLA (Operational Level Agreement) and an underpinning contract for the supply of services.
• Familiar with everyday desktop software.
• Effective verbal communication

Desired:

• Basic networking skills
• Active Directory and End User Support
• Azure Entra and O365 environment experience
• Previous work experience with Intune
• Familiar with Asset management

GalaxE, now Endava, is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation. 

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. Recently, we have joined forces with Endava, to offer our employees global exposure and enhanced opportunities. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

We value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together.

*Equal Opportunity Employer/Veterans/Disabled

** Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.

Physical Requirements:

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment. 
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

For more information, please visit https://info.endava.com/galaxe-has-joined-endava