Production Support Engineer

• CA Server Automation which includes CA ITCM – need knowledge with in using the CA tool.
• Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
• 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
• Create application monitoring scripts and automate alerts that can inform of problems in logs files.
• Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
• Point of escalation accountable for diagnosing and resolving customer impacting issues.
• Review turnover artifacts to ensure completion prior to executing production installs.
• Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
• Support applications that support the Managed Services ATM fleet and Cash and Logistics.
• Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
• Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
• Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
• Maintain and/or create technical support documentation, and work with resources to assume the same.
• Good verbal and written communication skills to be used for creation and updating standard operating procedures.
• Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.

Required:

• 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
• Solid experience scripting in PowerShell
• Hands-on knowledge of writing SQL for Oracle or SQL Server
• Microsoft Desktop Services, Virtual Services
• Knowledge of ITIL production support best practices
• ATM knowledge and strong knowledge of Microsoft Office Suite

Desired:

• Basic knowledge of Linux
• CA Server Automation which includes CA ITCM
• Knowledge of Azure
• Knowledge of Splunk and ExtraHop
• Experienced in Agile and DevOps environments and cultures.

Education:

• Bachelor’s degree in Computer Science/Information Systems, or equivalent

GalaxE, now Endava, is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation. 

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. Recently, we have joined forces with Endava, to offer our employees global exposure and enhanced opportunities. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

We value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together.

*Equal Opportunity Employer/Veterans/Disabled

** Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.

Physical Requirements:

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment. 
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

For more information, please visit https://info.endava.com/galaxe-has-joined-endava