IT Operations Analyst

• Be a technical team member with subject matter expertise in multiple areas including:  network communications, Voice and multiple areas of telephony, carrier services and specifically for trade floor voice systems
• Assist in troubleshooting/remediation efforts within the Voice environment.
• Perform M/A/C work on Cisco CUCM and IPC trader voice systems.
• Assist in trade overall front office and trade floor support.
• Assist in trade overall front office and trade floor workspace support the job.

Required:

• 3 - 5 years of experience in support of trade floor voice solutions and 5 years in a network communication environment.
• Position requires a solid understanding and knowledge of IPC Unigy, Voice Trading Infrastructure and SIP and legacy carrier services.
• Knowledge of MAC work on IPC trader voice systems, Voice recording systems, Movius Mobile phone recording application, Cisco CUCM and SIP & TDM Carrier services.
• Financial services experience with trader voice, specifically IPC Unigy turret systems and Carrier Services is required.
• Experience with management and support of IPC turrets (with IPC Qualifications).
• Understands the challenges in configuration and ongoing management of a global on-net dialing plan in a CUCM environment and IPC systems.
• Has carrier/circuit experience. Has a solid technical understanding of traditional PRI trunks, SIP trunks, PLAR, Hoot & Holler, and other traditional voice circuit types.
• Solid understanding of network protocols, QoS, and other VOIP related network components.
• Experience working with carriers, hardware vendors, with raising quotes and Task Orders.
• Have excellent written and verbal communication skills.

Education:

• Need to have passed advanced IPC Admin qualifications.

GalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. #WeAreGalaxE

Equal Opportunity Employer/Veterans/Disabled

Physical Requirements:

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment.
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

For more information, please visit https://www.galaxe.com/